Shipping Policy

FULFILLMENT and TRANSIT TIMES

At BURTON HealthLabs, LLC, the fulfillment process includes the following:

Receiving orders from our integrated online store, packaging, and leaving a package ready for carrier pickup. BURTON HealthLabs, LLC has a maximum lead time of 2 business days to achieve the above.

BURTON HealthLabs, LLC is not a shipping carrier, and thus we rely on the carriers below for our shipping operations (including but not limited to):

-USPS Domestic (US): Estimated 3-7 business days.

-UPS Domestic (US): Estimated 3-5 business days.

This is an estimation provided by the carriers, and thus it is not a guarantee. Therefore, the transit times may be shorter or longer based on several logistical factors such as weather, work force shortage or strikes, order volume surge due to holidays, etc.

How to Track an Order That Has Been Shipped

  1. Once BURTON HealthLabs, LLC receives an order from our online store, as part of our fulfillment process, we create and print the shipping label to start the order preparation.
  2. Once this shipping label is created and printed, the email that you provided for fulfillment notifications at the time of integration, along with the associated email (customer), will receive an automated email listing the order and tracking information. This is an automated process.
  3. For all shipping methods, once the order ships, the tracking number will update automatically through the carrier's website and not through BURTON HealthLabs, LLC.
  4. BURTON HealthLabs, LLC is not a carrier and does not control nor oversees the tracking of packages.
  5. We will do all that we can to send all purchased items in the same package, limiting the number of tracking numbers associated with any given order.
  6. If the items of the orders do not fit into our largest single box, up to 20x12x12, BURTON HealthLabs, LLC will split the order for shipment.